FAQ's

Although the term "refurbished" is often used to describe pre-owned phones, Mint+ follows a different approach. Rather than rebuilding devices with replacement parts, we carefully select premium pre-owned phones that retain their original manufacturer components. Every device is professionally inspected, thoroughly tested, securely data wiped and graded before sale. 

Many people use the terms interchangeably. At Mint+, every pre-owned phone is professionally inspected, fully tested and retains original manufacturer parts only, ensuring quality you can trust. 

Original manufacturer components help preserve the performance, reliability and features your phone was designed to deliver. 

Our grades reflect cosmetic condition only. Every Mint+ phone meets the same high standards for functionality and reliability. 

Choosing Mint+ means choosing a phone that's professionally prepared and supported in Ireland. Managing the entire process locally allows us to maintain consistent quality standards, provide trusted after-sales support and reduce the environmental impact of transporting devices across multiple countries. 

Mint+ provides next-day delivery across Ireland on orders placed before the daily dispatch cutoff. All orders are dispatched via tracked courier (DPD).

Once your order leaves our warehouse, you will receive an email with a DPD tracking link so you can follow your package in real-time.

If your package or phone is damaged on arrival, contact our care team within 24 hours at support@mintplus.ie or call 1800 714 014 with your order details and photos of the damage.

Mint+ offers a 14-day change-of-mind returns policy. You must notify us within 14 days of receiving your order that you wish to return it, and you will then have a further 14 days to post the item back.

1 - Fill out the returns form included with your dispatch invoice.  

2 - Include your 001 order reference number and proof of purchase.  

3 - Package the device securely with all its accessories.

4 - Return the item via our dedicated DPD returns service or mail it to: 

Fonua Ltd

Finch House, Elm Road

Dublin Airport Logistics Park, Saint Margaret’s

Co Dublin. 

K67 N6T7

Once we receive and inspect your returned device at our warehouse, your refund will be processed back to your original payment method within 14 working days.

All Mint+ refurbished phones come with a 1-year warranty covering hardware or technical defects. If a fault occurs within 12 months under normal use, contact support@mintplus.ie to arrange a warranty repair or replacement.

Yes, all Mint+ refurbished phones are 100% unlocked, SIM-free, and guaranteed to work with any network provider.

All Mint+ phones undergo a full 30+ point inspection and are 100% fully functional. We class our devices by cosmetic condition:

As New: Pristine condition with no visible marks or scratches. Comes with an original cable, charger, and box.

Very Good: Excellent working order with minor, superficial scratches on the casing or screen.

Good: Fully functional with noticeable cosmetic wear or scratches on the body or screen.

Yes. Every device undergoes forensic data wiping and rigorous technical testing using industry-certified software to ensure the hardware, screen, cameras, speakers, and ports work like new.

Every Mint+ device undergoes battery cycle testing to guarantee high performance and reliable daily battery life. Batteries that do not meet our strict quality standards are replaced before the phone is sold.

Yes. Mint+ uses 100% authentic manufacturer parts to maintain factory performance, original display clarity, and safety.

All Mint+ phones include a SIM pin, certified inspection card, and service leaflet. As New condition phones also include an authentic charging cable and power adapter.

Yes, every Mint+ refurbished smartphone includes a 1-year warranty that covers any hardware or manufacturing defects under normal use.

Mint+ phones are available to purchase from our website, Mintplus.ie as well as our retail partners Vodafone, Tesco Mobile, eir, Harvey Norman, Three, 48, An Post Mobile, Expert, Euronics and much more. 

Mint+ offer delivery within 1-2 business days of placing your order.  

Once we have processed your order, we will send you an email with a tracking link for your shipment. 

Your Mint+ order will be dispatched via our courier partners, DPD Ireland. You can track your order here. 

If you'd like to cancel your order, please contact our support team via email, phone or chat as soon as possible. 

Unfortunately, orders that have been processed can no longer be cancelled and must instead be returned. 

No. Mint+ currently delivers within Ireland only. 

Focusing on the Irish market allows us to provide fast, reliable delivery, local customer support and a premium customer experience from order to delivery. 

Our Irish customer support team is here to help. Contact us and we'll guide you through troubleshooting or warranty support if required. 

You can return your Mint+ order if you change your mind, by notifying us within 14 days of receiving your order. Once you’ve informed us of your decision to cancel, you then have a further 14 days to return the item(s). 

All Mint+ orders are dispatched with a returns form. Please complete the required details and follow the steps highlighted to avail of a free postage return of your order. Once received into our returns centre, we will issue your refund. 

See Returns Page for more information.https://mintplus.ie/pages/delivery 

Should your device incur a fault within 90 days of purchase, Mint+ will offer a replacement device once the fault is verified by our suppliers as a manufacturing fault. All Mint+ orders are dispatched with a returns form. 

Please complete the required details and follow the steps highlighted to avail of a free postage return of your order. Once received into our returns centre, we will issue your replacement device. 

See our returns page for more information. 

Mint+ offers a 12-month warranty for our pre-owned iPhones and smartphones. Should your device incur a fault within 12 months but outside the 90 days of purchase, we offer a one-year manufacturer’s warranty repair via our sister company Fónfix. 

See our returns page for more information. 

Yes. Every Mint+ phone comes with a 12-month commercial warranty for added peace of mind. 

If your device develops a covered manufacturing or hardware fault due to non-conformity during the warranty period, we'll replace it with an equivalent Mint+ device from the same product range. 

If you ever need assistance, our Ireland-based customer support team is here to help guide you through the process. 

You can register your Mint+ iPhone or smartphone’s warranty Here. 

If you have bought your handset from one of our resellers you must inform your vendor of such defect as soon as practicable after becoming aware of that defect and you must present your handset to your vendor together with your proof of purchase. 

Yes. Mint+ offers flexible payment options through Klarna. 

Simply choose Klarna at checkout to see the instalment plans available for your purchase. All payment options are subject to Klarna's approval and terms. 

Yes, Mint+ can offer a VAT invoice. Please contact our support team via chat or email and we can supply a copy of this for your business.